Business Name: Sygmate Effective Date: 1 November, 2026 Last Updated: 31 October, 2026
Sygmate (“Sygmate,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://sygmate.com, contact us, request a quote or consultation, purchase our services, or otherwise interact with our business.
Sygmate operates from Bangladesh and may provide services to clients in the United States and other countries. Depending on your location and circumstances, additional privacy rights and legal requirements may apply.
Where applicable law requires consent for specific processing activities, we will seek that consent as required.
When you contact us, request a quote or consultation, or engage our services, we may collect:
Please avoid providing sensitive personal information unless it is necessary for a specific purpose and appropriate arrangements have been made.
When you visit our website, we or our service providers may collect certain technical and usage information, including:
The information collected depends on your device, browser settings, and the technologies enabled on our website.
When you purchase our services, we may receive payment confirmations, transaction identifiers, billing details, payment status, and related records.
Payments are processed through third-party payment providers. These providers may collect and process payment information under their own privacy policies and terms.
We do not intend to store full payment card numbers or security codes on our own systems. The actual handling of payment information depends on the provider and payment integration used.
We may use personal information to:
We will use personal information for purposes reasonably related to the reason it was collected or for other purposes permitted by applicable law.
Our website may use cookies, pixels, tags, scripts, and similar technologies to support website functionality, understand visitor activity, measure advertising performance, and improve our services.
These technologies may include:
Depending on the tools enabled and your settings, these technologies may collect information such as page views, browser or device information, referral data, online identifiers, and interactions with our website.
You may be able to manage cookies through your browser settings and, where available, through our website’s cookie preference controls. Blocking certain cookies may affect website functionality.
Where applicable law requires consent before using non-essential cookies or similar tracking technologies, we will obtain the required consent.
Our cookie consent setup is currently subject to confirmation. This policy does not represent that a consent banner, preference centre, or specific opt-out mechanism is already implemented.
Third-party privacy information:
Sygmate may use AI tools, application programming interfaces (APIs), customer relationship management (CRM) systems, email platforms, and workflow automation services to support business operations and service delivery.
These tools may help us:
Information may be shared with these providers where reasonably necessary to perform the relevant task. The information processed depends on the tool, integration, and purpose involved.
We aim to use third-party tools responsibly and to share only information reasonably necessary for the intended purpose. Each provider may process information under its own terms, privacy policy, and technical arrangements.
We do not intend to use personal information for unrelated AI training purposes unless appropriately disclosed and permitted by applicable law or otherwise authorized.
Please do not send passwords, payment card security codes, or unnecessary sensitive information through automated forms or communication tools.
We do not sell personal information as a standalone product. We may share information in the following circumstances.
We may share relevant information with providers that help us operate our business, including:
These providers may process information as necessary to provide their services, subject to applicable contractual terms and legal requirements.
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected fraud, or address security and safety concerns.
If Sygmate undergoes a merger, restructuring, acquisition, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.
We may share information when you request or authorize us to do so, or where another lawful basis permits the sharing.
Sygmate operates from Bangladesh and may serve clients in the United States and other countries. Personal information may be processed or stored in countries other than the country where it was collected.
Our third-party providers may also operate in multiple jurisdictions. Privacy protections and legal requirements may differ between countries.
Where applicable law requires safeguards for international transfers, we will take steps appropriate to the circumstances and legal requirements.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining client relationships, processing payments, resolving disputes, enforcing agreements, and meeting legal or accounting obligations.
Retention may depend on:
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to technical limitations and applicable retention obligations.
Our retention approach is based on business needs rather than a single fixed retention period.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include access controls, account security practices, security updates, and the use of reputable third-party providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.
Depending on your country, state, or other applicable jurisdiction, you may have rights concerning your personal information. These may include:
These rights are subject to applicable law, including any exceptions or limitations.
To submit a privacy-related request, contact us at hello@sygmate.com. We may need to verify your identity before responding.
We will review and respond to requests within the timeframe required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.
If you receive marketing emails from us, you may opt out using the unsubscribe instructions included in the message, where available, or by contacting us at hello@sygmate.com.
Even if you opt out of marketing communications, we may still send messages necessary to provide services, respond to enquiries, manage payments, or communicate important administrative information.
Our website or communications may contain links to third-party websites, payment providers, platforms, or services.
We do not control the privacy practices, security, or content of third-party services. Their use of your information is governed by their own policies and terms.
We encourage you to review the relevant privacy policies before providing personal information to third-party services.
Our website and services are intended for businesses and individuals who can legally engage with our services. They are not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the beginning of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
If you have questions about this Privacy Policy, our data practices, or a request relating to your personal information, please contact us:
Business Name: Sygmate
Website: https://sygmate.com
Privacy Contact Email: hello@sygmate.com
Business Address: 220, Sher-E-Bangla Road, Dhanmondi-15, Dhaka-1209
Effective Date: 1 November, 2026
Last Updated: 31 October, 2026
This policy describes Sygmate’s general payment and refund terms. It should be read alongside the relevant proposal, invoice, service agreement, or Terms of Service.
Unless otherwise agreed in writing, clients are required to pay 30% of the agreed project fee at the start of the engagement.
The remaining payment schedule will be agreed upon for each project and documented in the relevant proposal, invoice, service agreement, or written project confirmation.
Clients are responsible for making payments according to the agreed schedule. Any applicable taxes, currency conversion charges, transaction fees, or payment-provider charges should be addressed in the relevant agreement or invoice.
Payments are processed through third-party payment providers, whose terms and policies may also apply.
Clients may request a refund within 7 calendar days of their initial payment.
A request made within this period does not automatically guarantee a full refund. The amount, if any, will depend on the stage of the project, services already delivered, documented work completed, approved expenses, non-refundable third-party costs, the relevant agreement, and applicable law.
The 7-calendar-day period refers to the time allowed to submit a refund request. It does not mean that every request submitted within that period will receive a full refund.
A full refund is available if all of the following conditions are met:
If third-party costs have already been incurred or other agreed charges apply, the refund amount may be adjusted as permitted by the agreement and applicable law.
Once work has started, a partial refund may be available depending on the circumstances.
The amount may take into account:
Any refund calculation should be based on the actual project circumstances and communicated clearly to the client.
If Sygmate is unable to provide the agreed services, the client may be eligible for a full or partial refund, depending on the services delivered, payments made, relevant agreement, and applicable law.
Where appropriate, we will communicate the issue and discuss available options with the client.
Completed and accepted project milestones are generally non-refundable, except where a refund is required by applicable law or agreed otherwise in writing.
This does not limit any rights or remedies that cannot legally be excluded.
To request a refund, contact hello@sygmate.com and include:
We will review the request and may ask for additional information to verify the transaction and assess the project status.
Approved refunds will generally be returned through the original payment method where possible. The time it takes for funds to appear in your account may depend on the payment provider, financial institution, and payment method.
Nothing in this policy is intended to exclude or limit any consumer, contractual, or other legal rights that cannot lawfully be excluded or limited under applicable law.
Where this policy conflicts with mandatory applicable law, the relevant legal requirements will prevail.
Business Name: Sygmate
Website: https://sygmate.com
Payment and Refund Contact Email: hello@sygmate.com
Business Address: 220, Sher-E-Bangla Road, Dhanmondi-15, Dhaka-1209
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